We were dismayed by your review of the KanImage digital-photography system ("Photo Opportunities," November '95, page 82) and would like to respond.
The source of the color error you reported must be due to a departure from our recommended densitometer settings during testing. The resulting erroneous black point caused a color reversal that cannot be fixed in Adobe Photoshop. Users who follow the manual faithfully report only the finest color reproduction.
Our clients -- which include Conde Nast, Time Warner, Home Shopping Network, Nike, Harper Collins, and Macy's -- could not continue to use the camera if it produced the results you report. With hundreds of installations worldwide, our technology continues to define the state of the art in image capture.
Michael Feniello, Vice President of Sales
KanImage
The KanImage representative who showed us how to use the system wasn't surprised by the results we received, informing us we could make any necessary color corrections in Photoshop. Color casts aside, your explanation doesn't address the problem we encountered with narrow dynamic range. We stand behind the story.
